Company Inducted Into the ASP Web Support Hall of Fame for Outstanding Performance and Innovation in Online Service and Support.SUNNYVALE, Calif., June 22, 2009 — Juniper Networks, Inc. (NASDAQ: JNPR), the leader in high-performance networking, today announced that the Juniper Networks Global Customer Support Web site, the Customer Support Center (CSC), has been recognized for the fourth consecutive year as one of the "Ten Best Web Support Sites" of 2009 by the Association of Support Professionals (ASP). This prestigious award showcases excellence in online service and support. In addition, Juniper was also named to the ASP's Web Support Hall of Fame, which honors sites that have been named among the "Ten Best Web Support Sites" for at least four years.
The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process considers overall usability, design, and navigation; knowledgebase and search implementation; interactive features; customer experience; and how companies addressed a major site development challenge.
The 10 winning sites will be profiled in a book titled, "The Ten Best Web Support Sites of 2009," which will be published by the ASP in July 2009.
"Juniper has shown a rare commitment to continuous web improvement, even after developing a site that most companies would consider already world-class," said Jeffrey Tarter, executive director, ASP. "This ongoing improvement is reflected in the fact that Juniper has won the Top Ten awards from ASP for the last four consecutive years."
"Thousands of Juniper Networks customers log into our online Customer Support Center for assistance each and every day," said Brad Kashani, senior vice president, Worldwide Customer Services, Juniper Networks. "Our desire is to reach our valued customers wherever they are, while enabling them to find the support information, answers, and tools that they need, the first time, using their preferred channel of communication. It's an honor to have the ASP recognize our work again in 2009 in creating a compelling online support experience, and the award further validates our position as one of the true global leaders in customer services and support."
The CSC is a component of Juniper Networks J-Care Technical Services and provides self-support tools, technical documentation, and other valuable information to aid customers of all sizes in proactively preventing problems and optimizing network operations. Juniper's comprehensive and award-winning J-Care Technical Services combines traditional support with the power of automation and personalized service. Juniper also offers a variety of consulting, installation and configuration services as well as education and training programs. Learn more at www.juniper.net/us/en/products-services.
The ASP is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, services marketing, and fee-based support.
source : www.juniper.net
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